In my last blog, I highlighted a number of points to be considered before you decide on Off-shore vs Near-shore.
So now, you have decided to source, but who should you pick as a partner? In my previous blogs, I recommend that you always start a setup with a partner and only if you go full scale chose a captive setup, so who is the best partner?
Over years, I have met an extensive number of partners, from around the world, from small to the largest in the market. I am surprised how many companies provides sourcing, either as services or augmented setups, so how do you choose?
While all companies I have met, have long lists of references and customers, you may often wonder how multiple vendors can have the same customers, but also question the setup, it’s efficiency and if the customer use multiple vendors, why.
My first recommendation is always to remember that size does matter. If you start with a small setup, your business may also be of low value for the provider and as such the services you will get. Choose a vendor that match your initial size, but also have the ability to grow as per your strategy
Larger vendors often have professional setups, internal training, access to additional competences and well defined processes from recruitment to delivery.
Another important point to consider is how attractive the vendor is for potential candidates and their ability to attract skilled employees and ability to scale, up and down.
While price is an important part of most sourcing setups, so is the quality. Remember that you get what you pay for, so if price is your only parameter choose a low cost market, but not a low cost vendor.
Don’t be impressed by the glamour, the coffee waiter with the white dress, your name at the entrance, the nice dinner, the welcome committee and the visit to their site, remember they will only show what works.
Over the years, I have visited many sites, and I am surprised to see how many potential customers that are influenced by the way they are being treated by the top management, more than by the skills, dedication and efficiency of the organization.
It is important that you get the true picture of the setup, so your network is key in your decision. During the past years, I have been guest speaker at several sourcing events and I am happy that I have been able to provide insights, but also been able to help individual companies in their decision and not least expand my network within sourcing. I am sure you know someone who have done sourcing, ask them.
Good luck and remember IF YOU WANT IT TO SUCCEED YOU MAKE MAKE IT SUCCEED, IF YOU WANT IT TO DISAPPEAR YOU WILL FAIL
Tonny Rabjerg – From IT Security to new challenges
Looking for managerial opportunities within Outsourcing, IT Development and Security